Shipping Policy

Overview

At Thrift Store, we connect buyers with independent sellers across Pakistan. Each seller is responsible for packaging and shipping their own products. This Shipping Policy outlines the delivery methods, timelines, charges, and seller responsibilities for shipping items purchased on our marketplace.

Nationwide Delivery

We currently deliver to all major cities and regions across Pakistan, including but not limited to:

Delivery is also available to smaller cities and towns, though delivery times may vary. If you're unsure whether delivery is available in your area, please check with the seller before placing your order.

We offer two delivery methods to suit your needs:

Shipping Charges

How Charges Are Calculated

Shipping charges are calculated based on:

• Weight and size of the item
• Delivery location (city and distance from seller)
• Selected delivery method (Standard or Express)
• Seller's shipping policy

Free Shipping

Some sellers may offer free shipping on certain items or for orders above a minimum amount (e.g., Rs. 2,000). Look for the "Free Shipping" badge on product listings.

Multiple Items from Same Seller

If you purchase multiple items from the same seller, they may combine shipping to save you money. The combined shipping charge will be displayed at checkout.

Multiple Items from Different Sellers

If you purchase items from different sellers, each seller will ship their items separately, and you will be charged shipping for each seller's shipment.

Courier Partners

Sellers on Thrift Store use reputable courier services to ensure safe and timely delivery:

Once your order is shipped, you will receive a tracking number via email and SMS to track your package's progress.

Order Processing Time

Seller Processing

After you place an order, the seller has 2-3 business days to:

• Confirm the order
• Package the item securely
• Hand over the package to the courier

Once the seller ships your order, you will receive a shipping confirmation with a tracking number.

Order Tracking

How to Track Your Order

You can track your order in the following ways:

Order Statuses

• Pending: Order received, awaiting seller confirmation
• Confirmed: Seller confirmed and is preparing your order
• Shipped: Package handed over to courier and in transit
• Out for Delivery: Package is with delivery rider in your area
• Delivered: Package successfully delivered to your address

Delivery Instructions

Providing Accurate Information

Please ensure you provide:

• Complete and accurate delivery address
• Working mobile phone number
• Nearby landmarks for easy location
• Alternative contact number (optional but recommended)

Be Available for Delivery

The courier will attempt delivery during business hours (9 AM - 6 PM). Please ensure someone is available to receive the package. If the delivery person cannot reach you, they will:

• Call your provided phone number
• Attempt redelivery the next business day
• Return the package to the seller after 3 failed attempts

Damaged or Lost Packages

Damaged During Shipping

If your package arrives damaged, please:

• Do not accept the package if the outer box is severely damaged
• Take photos of the damaged package and item
• Contact the seller immediately through your Order Details page
• File a claim with customer support if the seller is unresponsive

Lost in Transit

If your package is lost by the courier:

• Wait until the maximum delivery time has passed
• Contact the seller to initiate a courier investigation
• The seller will work with the courier to locate your package
• You will receive a refund or replacement if the package cannot be found

Seller Responsibilities

All sellers on Thrift Store are required to:

• Package items securely to prevent damage during transit
• Use appropriate packaging materials (bubble wrap, boxes, etc.)
• Ship orders within the promised timeframe (2-3 business days)
• Provide accurate tracking information
• Respond to buyer inquiries about shipping status
• Cover shipping costs for returns due to seller error

Holidays and Delays

Deliveries may be delayed during:

• National and public holidays (Eid, 14th August, 25th December, etc.)
• Extreme weather conditions (heavy rain, floods, snowfall)
• Political unrest or strikes
• Peak shopping seasons (sale periods, festivals)

We appreciate your patience during such times. Please allow extra time for delivery.

Contact Us

For questions about shipping or delivery, please contact us: