Privacy Policy

Introduction

Welcome to Thrift Store ("we", "our", "us", or the "Platform"). Your privacy and data security is our primary concern, and we are committed to keeping your personal information safe and secure. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our online marketplace for buying and selling secondhand items in Pakistan.

By continuing to use this Platform, you accept our Privacy Policy and our right to change, modify, update, add or remove portions of this Privacy Policy as necessary. You are advised to regularly check our Privacy Policy for any updates. The changes will be considered effective from the moment they are posted on the Platform. Your continued use of the Platform after changes constitutes your acceptance of the revised Privacy Policy.

Personal Information

We may collect the following personal information when you register an account or place an order:

• Full name
• Email address
• Mobile phone number
• Delivery address (including city, area, and postal code)
• Profile picture (optional)
• Shop information for sellers (shop name, description, location)

Order Information

• Purchase history and order details
• Payment method preferences (Cash on Delivery or other methods)
• Delivery preferences and shipping information
• Product reviews and ratings

Technical Information

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on the Platform
• Clickstream data and browsing behavior

We collect, store, and process your information for the following purposes:

• Order Processing: To process and fulfill your orders, verify your identity, and communicate order status updates
• Account Management: To create and manage your buyer or seller account
• Payment Processing: To verify payment details and process financial transactions
• Delivery Services: To share your name, phone number, and delivery address with courier partners for product delivery
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance
• Platform Improvement: To analyze user behavior, optimize the Platform, and enhance user experience
• Marketing Communications: To send you promotional offers, new product arrivals, and platform updates (you can unsubscribe anytime)
• Fraud Prevention: To detect and prevent fraudulent activities, unauthorized access, and security breaches
• Legal Compliance: To comply with Pakistani laws and regulations

Google User Data

If you choose to sign in or sign up using your Google account, we access certain information from your Google profile to facilitate the authentication process and account creation.

Access and Use

We access the following information from your Google account:

• Email Address: Used to create your unique account identifier and for communication.
• Full Name: Used to personalize your profile and user experience.
• Profile Picture: Used as your default avatar on our platform (optional).

Storage and Sharing

This data is stored securely in our database and is used solely for the purpose of providing our service to you. We do not sell, rent, or share your Google user data with any third parties for advertising or marketing purposes.

Limited Use Disclosure

Our use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with the following parties for legitimate business purposes:

Sellers

When you place an order, we share your name, phone number, and delivery address with the seller to enable them to fulfill and ship your order.

Delivery Partners

We share your delivery information with courier and logistics partners (such as TCS, Leopards, or M&P) to deliver products to your doorstep.

Service Providers

We work with trusted third-party service providers for hosting, email delivery, analytics, and payment processing. These providers are contractually obligated to protect your data.

Legal Requirements

We may disclose your information if required by Pakistani law, court order, or government authorities, or to protect our legal rights and prevent fraud.

This Platform uses cookies to enhance your shopping experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our Platform.

Types of Cookies We Use:

• Essential Cookies: Required for the Platform to function, including shopping cart and authentication
• Analytics Cookies: Help us understand user behavior and improve the Platform
• Preference Cookies: Remember your settings and preferences

You can disable cookies in your browser settings, but this may limit your ability to use certain features of the Platform, such as adding items to your cart.

Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Secure SSL encryption for data transmission
• Secure servers with firewall protection
• Regular security audits and updates
• Limited access to personal data (only authorized personnel)
• Password encryption and secure authentication

However, you are responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account.

You have the following rights regarding your personal information:

• Access: You can access your personal information by logging into your account
• Correction: You can update or correct inaccurate information in your account settings
• Deletion: You can request deletion of your account and personal data by contacting us
• Opt-Out: You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email
• Data Portability: You can request a copy of your data in a portable format

To exercise these rights, please contact us at the email address provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order history and transaction records may be retained for tax and accounting purposes as required by Pakistani law.

Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are under 18, you must use this Platform under the supervision of a parent or legal guardian.

Third-Party Links

Our Platform may contain links to external websites or social media platforms. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

Applicable Law

This Privacy Policy is governed by the laws of Pakistan. By using this Platform, you consent to the jurisdiction of Pakistani courts for any disputes arising from this Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: