For sellers · Version 1
Seller agreement
Every seller reads and accepts this agreement, and adds a payout account, before they can sell on ThriftStore. It is written to be read in a few minutes. If anything is unclear, ask ThriftStore Support at sellers@thriftstore.pk.
Buyers pay you directly
Buyers pay you directly by bank or mobile-wallet transfer into your active payout accounts. ThriftStore never holds buyer money, and there is no cash on delivery.
After placing an order, the buyer has 1 hour to pay and mark it "Payment sent", with a screenshot if they have one. If they do not, the order is cancelled automatically and the item goes back on sale.
Keep your payout accounts accurate. You can store up to 5 and keep up to 2 active; buyers only see the active ones, and you always need at least one.
Confirm payment, then ship
When a buyer marks payment sent, check your account and confirm "Payment received", or mark "Not received" with a reason. Please respond within 48 hours.
Only ship an order once you have confirmed the payment. You pack and ship the order yourself and keep the tracking details up to date.
If a payment is disputed, ThriftStore Support reviews the order chat and the proof, and decides whether the order is paid or cancelled.
Commission
ThriftStore charges a commission on every order when you confirm the payment. It is the platform rate in force at that moment, applied to the item subtotal, and it is added to your wallet with the order and the rate used.
Each commission charge is due within 21 days. Pay it into one of the ThriftStore platform accounts shown in your wallet, then record the settlement in your Support chat, with a screenshot if you have one. ThriftStore Support confirms it, or rejects it with a reason.
Overdue commission
When a charge is overdue you receive a warning, and another every 7 days while anything stays overdue. After 3 warnings your shop may be deactivated: your products are hidden and no new orders can be placed.
A deactivated shop can still sign in, chat, settle and complete the orders in progress. Settling everything that is overdue resets your warnings, and ThriftStore Support can then reactivate your shop.
Refunds
You set a refund policy for your shop, and each product can follow it, override it or say "No refunds". Buyers see it on the product page, and the policy at the time of purchase applies to the order.
If you accept a refund request, you send the money back and mark the order refunded; the commission for that order is reversed in your wallet. If you decline, you give the buyer a reason.
Records
Order chats, support chats, their attachments and your wallet history are permanent records. They cannot be edited or deleted by anyone, including ThriftStore, so both sides can rely on them.
When these terms change, you will be asked to read and accept the new version before you carry on selling.
This agreement sits alongside our terms of service and return and refund policy.